Reference

How kartel4d Handles Your Personal Data

At kartel4d, your personal data is collected for one purpose only: to keep your account running securely and your transactions processing correctly through DANA, OVO, GoPay, and QRIS.

No data sold to third partiesDANA, OVO, GoPay & QRIS transaction data protectedAccount data retained only as long as neededYou can request deletion at any timeIndonesia data handling applies
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kartel4d How kartel4d Handles Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review what data we hold about you, request a correction, or ask us to delete your account records, our support team handles privacy requests directly. You can reach us seven days a week between 08:00 and 23:00 WIB — including for players in Makassar who reach us via the same support channels without regional delay. All formal data requests are acknowledged within 48 hours.

Team online

Live Chat

Open the chat widget inside your account dashboard, select 'Data & Privacy', and submit your request. Our team picks up privacy tickets within two hours during operating hours, 08:00–23:00 WIB.

Email Support

Send your data request to our privacy email address listed inside the account settings page. Include your registered email and account ID so we can verify your identity before actioning any change.

Account Settings Panel

For minor corrections — display name, contact email, or notification preferences — log into your account, go to Settings, and update the relevant field directly without needing to contact support.

DATA HANDLING PRACTICES

Six Ways We Protect Your Account Data

Privacy at kartel4d is not a checkbox — it is built into how we operate every layer of the account, from the moment you deposit with GoPay through to how we retain…

Encrypted Storage

All account records, including your transaction history with DANA and OVO, are stored using AES-256 encryption. Access requires multi-factor authentication and is restricted to staff with a direct operational need.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowly for Indonesian connections. You can disable analytics cookies from the browser settings panel on any device.

Withdrawal Verification

Before a withdrawal is released to your QRIS or GoPay account, we run an identity check against your registered details. This step prevents unauthorised payouts and is the same process every account goes through.

Data Retention Schedule

Active account data is retained for the life of your account plus 12 months after closure, in line with what local law requires. Financial transaction logs are kept for the period required by payment processors including DANA and OVO.

Third-Party Sharing

We share data with payment gateways only to process your transaction. No marketing partner, affiliate network, or advertising platform receives your personal account data — where local law permits, you can request a full list of sub-processors.

Your Right to Erasure

You can request full account deletion at any time via live chat or email. We will confirm erasure of personal identifiers within 14 days, retaining only the anonymised transaction logs that financial regulations require.

Your Privacy Questions, Answered Directly

The questions below come from real account holders asking about how their data is handled, what we collect during deposits, and how to exercise their rights. If something specific is not answered here, our support team is available from 08:00 to 23:00 WIB to address your privacy concern directly.

We collect your name, email address, date of birth, and device identifiers at registration. If you deposit via DANA or OVO, we also receive a transaction reference number — never your e-wallet password or full payment credentials.

We share data only with payment processors — DANA, OVO, GoPay, and QRIS — to complete your transactions. No advertising platform, affiliate, or marketing network receives your personal information. Where local law permits, you may request a full list of our sub-processors.

Personal identifiers are retained for 12 months after account closure, then deleted. Anonymised financial transaction logs are kept for the period required by payment regulations, which depends on local law and your payment method.

Yes. Submit a Subject Access Request via the live chat widget or by email from your registered address. We will compile and send your data summary within 14 business days of verifying your identity.

We use strictly necessary session cookies and optional analytics cookies. Session cookies keep you logged in; analytics cookies help us improve page load speeds for Indonesian connections. You can turn off analytics cookies in your browser settings at any time.

Contact support via live chat or the privacy email listed in your account settings, include your registered email and account ID, and specify 'deletion request'. We acknowledge within 48 hours and complete erasure within 14 days where local law permits.

Only the transaction reference and amount are stored — never your GoPay or QRIS account credentials. References are retained for 90 days to support dispute resolution, then purged from active records and archived under our standard retention schedule.

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